Shipping policy

Thank you for shopping with MUTUAL CONNECT LIMITED. Specializing in a diverse range of premium bag accessories and lifestyle bags, our brand provides reliable end-to-end global shipping services. We pledge to process all customer orders accurately, adopt industry-grade packaging to protect your items, and ensure timely delivery of your goods in perfect condition.

1. Order Processing Time

Our warehouse team completes order validation, quality inspection and secure packaging within 1-3 business days upon receipt of your confirmed order, excluding weekends and Hong Kong statutory public holidays. During large-scale promotional campaigns and shopping peaks, surging order volumes may prolong standard processing cycles. We will issue official email notifications promptly if any significant delivery delays occur.

2. Shipping Rates and Delivery Estimates

Logistics fees for your individual order will be automatically calculated and clearly presented on the checkout page prior to payment confirmation, achieving full transparency of all shipping-related expenses.
Estimated delivery times:
Standard Shipping: 16 business days
All listed delivery durations are estimated for reference only. Actual parcel arrival progress may be affected by courier service backlogs, customs clearance review procedures, adverse weather events, cross-border logistical restrictions and official holiday schedules.

3. Shipment Confirmation and Order Tracking

Once your bag order is dispatched from our Kowloon warehouse, you will receive an automated shipment confirmation email embedded with exclusive tracking codes and parcel inquiry portals.
Tracking records and real-time logistics status will generally be activated and available for online lookup within 24-48 hours after the carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Disclaimer

Customers are required to double-check and confirm the accuracy and completeness of recipient shipping details during the checkout procedure to avoid delivery failures.
MUTUAL CONNECT LIMITED assumes no legal liability for misdelivered, undeliverable or returned parcels caused by erroneous or incomplete address information provided by customers. Any parcels returned due to address discrepancies will incur additional reshipping fees, which shall be fully borne by the purchaser.

5. Lost Parcel Investigation Rules

If your parcel is verified missing during cross-border transportation, please contact our customer service team within 7 days of your expected delivery date to initiate a formal logistics investigation case.

6. Damaged Items & Product Care Specifications

If your ordered bags arrive with structural damage, surface scratches or compromised packaging upon receipt, please reach out to our support team within 48 hours after delivery. Clear photos of damaged merchandise and original packaging are required for internal verification and case processing.
Each bag product is equipped with tailored maintenance guidelines for daily usage, cleaning and storage. MUTUAL CONNECT LIMITED is not accountable for product damage arising from improper maintenance, unauthorized alteration or human misuse of the goods.

7. International Shipping and Customs Provisions

All cross-border shipments may be subject to import duties, customs taxes and clearance charges imposed by local authorities of the destination country. These supplementary fees are the sole responsibility of the customer and are not included in product unit prices or baseline shipping costs.

8. Contact Information

For any inquiries, feedback or technical support regarding this Shipping Policy and your order logistics status, please connect with us via the official contact details below:
Trade Name: MUTUAL CONNECT LIMITED
Phone number: +852 2136 3924
Email: contact@aestheticpetite.shop
Physical address: UNIT 704, 7/F., CONCORDIA PLAZA, 1 Science Museum Road, Tsim Sha Tsui East, Yau Tsim Mong, Kowloon